FAQ

How do I place an order?

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Step One:

Rollover a product image and click on the Quickshop button. Select your desired product and then click “add to bag”. From the product detail page select “add to bag” to place the item in your cart.

Step Two:

When you've completed shopping, click the shopping bag icon found on each page or click the Checkout button that will be displayed each time you add an item to your cart along with the details for that item.

Follow the onscreen instructions to proceed through the checkout process. Please note that you may change the contents of your shopping bag including the quantity during checkout prior to clicking on Submit Order.

Step Three:

After your order has been submitted, a "Thank You" page will be displayed confirming that your order was received. An email confirming receipt of your order will also be sent shortly after your order was submitted. If an order confirmation does not arrive within 24 hours after submission, please contact via email for assistance.

VIEW BAG
Click on the shopping bag icon to display your shopping bag with the list of the items selected for purchase, the selected quantities of each, and the total cost of the purchase. You may remove items or change the quantities ordered in this area.

DELETING ITEMS FROM YOUR SHOPPING BAG
If you wish to delete an item in your Shopping Bag, simply go to “View Bag” and select the "Remove" link below the product name. The item will be removed from your shopping bag.

Payment and Shipping

 

Payment

The following credit cards are accepted for payment

- American Express
- Discover
- MasterCard
- Visa

We also accept PayPal as a payment option on needlee.com

Shipping

We use priority shipping with tracking number. We ship from Slovenia (EU), so delivery time depends on the country where you are located. Delivery times in the EU range aprox. from 3 to 5 days. Outside the EU for up to aprox. 10 days.

 
Secure Ordering & Payment Options

Your order & personal information is private & secure.

We understand your concerns about internet security. We make every effort to protect your personal information, by employing a Comodo 128Bit SSL Security Certificate which supports industry-standard 128-bit SSL encryption.

Here is how it works:

  • SSL encryption is active in all areas where customer information is requested. You can check to see that you have entered an SSL-active area by looking on the bottom of your screen. If you see an unbroken key or closed lock (depending on your browser), you will know that SSL technology is in place and ready to encrypt your information.

  • Additionally, look for our Comodo Corner of Trust Logo at the bottom of any screen requiring SSL Security.

  • You can also check by looking at the URL line of your browser. When you are in SSL-active areas, the first letters of our website address will change from "http:" to "https" (the "s" stands for "secure").

  • When you place your order with us online, your information is transmitted across the internet in an encrypted (scrambled) form, which is then decoded when it gets to us.

Returns & Refunds

 

You can return any damaged or incorrect product for a refund. We offer a full money-back guarantee for all purchases made on our website.You are eligible for a full reimbursement within 14 calendar days of your purchase. After the 14-day period, you will no longer be eligible and won't be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs. If you have any additional questions or would like to request a refund, feel free to contact us via email.

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